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Effective Date: 03/10/2023
Last Updated: 02/09/2026
1. Overview
This Shipping & Packaging Policy outlines how orders placed on www.realaceultra.com are processed, packaged, and delivered.
By placing an order, you agree to the terms outlined below.
2. Order Processing Time
Orders are typically processed within [Insert Processing Time, e.g., 1–3 business days], excluding weekends and holidays.
Processing time refers to order verification, payment authorization, and packaging preparation. Shipping time is separate from processing time.
We reserve the right to delay or cancel orders for reasons including but not limited to:
- Age verification failure
- Payment authorization issues
- Suspected fraud
- Incorrect shipping information
- Compliance restrictions
3. Shipping Methods & Delivery Timeframes
Shipping timeframes vary depending on the carrier selected at checkout and the destination location.
Estimated delivery times are provided for reference only and are not guaranteed.
We are not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Regulatory inspections
- Incorrect address submissions
- Force majeure events
Once an order is transferred to the carrier, delivery responsibility shifts to the carrier.
4. Age-Restricted Delivery
Because vape products are age-restricted, certain shipments may require:
- Adult signature upon delivery
- Age verification confirmation
- Additional compliance checks
Failure to meet delivery requirements may result in returned shipments.
If an order is returned due to failed age verification or refusal to provide required identification, additional shipping fees may apply.
5. Shipping Restrictions
We reserve the right to restrict shipping to certain states, jurisdictions, or regions where vape product sales are limited or prohibited by law.
Customers are responsible for ensuring compliance with local laws before placing an order.
Orders placed to restricted areas may be canceled at our discretion.
6. Packaging Standards
All orders are packaged in secure, protective materials designed to:
- Prevent damage during transit
- Protect product integrity
- Maintain order accuracy
Packaging is handled in a manner consistent with standard e-commerce fulfillment practices.
We do not guarantee specific packaging materials or appearance, as packaging may vary based on inventory and shipping method.
7. Discreet Packaging
Orders are shipped in standard shipping materials that do not display product details externally.
Shipping labels typically include only:
- Recipient name
- Shipping address
- Required carrier information
We do not include product descriptions on the outer packaging.
However, compliance labeling required by carriers or applicable law may be included as necessary.
8. Risk of Loss
Risk of loss and title transfer to the purchaser upon delivery to the shipping carrier or as otherwise determined by applicable law.
We are not responsible for:
- Lost packages after confirmed delivery
- Stolen packages after carrier confirmation
- Address errors provided by the customer
If a package is marked as delivered but not received, customers should first contact the carrier directly.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
We are not liable for delays or losses resulting from:
- Incorrect addresses
- Incomplete address information
- Incorrect contact details
Address changes may not be possible once an order has entered processing.
10. Damaged Shipments
If an order arrives visibly damaged:
- Retain all packaging materials
- Document the damage with photographs
- Contact our support team within 48 hours]
Failure to notify us within the specified timeframe may affect eligibility for replacement review.
11. Returned Packages
Packages returned due to:
- Delivery refusal
- Failed age verification
- Incorrect address
- Unclaimed shipment
may be subject to:
- Restocking fees
- Additional shipping fees
- Partial refund depending on product condition
Opened or used products may not be eligible for return.
12. International Shipping
At this time, shipping may be limited to the United States unless otherwise specified.
International customers are responsible for:
- Customs compliance
- Import duties
- Local regulatory requirements
We are not responsible for seized or delayed international shipments due to customs enforcement.
13. Compliance With Applicable Laws
We comply with applicable shipping and regulatory requirements relating to vape products. Customers are responsible for understanding their local regulations.
We reserve the right to modify shipping practices in response to changes in federal, state, or carrier policies.
14. Contact Information
For shipping-related inquiries, please contact:
Real Ace Ultra
Email: shipping@realaceultra.com
Website: www.realaceultra.com
