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Effective Date: 04/15/2023
Last Updated: 02/13/2026
1. Overview
Due to the nature of age-restricted vape products, all returns and refunds are subject to the terms outlined below.
By placing an order with RealAceUltra, you acknowledge and agree to this Returns & Refund Policy.
2. Eligibility for Returns
Because vape products are considered consumable items, returns are limited to the following circumstances:
- Product arrives damaged during transit
- Product is defective upon arrival
- Incorrect item was shipped
We do not accept returns for:
- Opened or used products
- Products altered or tampered with
- Change of mind
- Personal preference (e.g., flavor dissatisfaction)
- Incorrect orders placed by the customer
All return requests must be submitted within 48 hours of delivery confirmation.
3. Non-Returnable Items
For health, safety, and regulatory reasons, the following items are generally non-returnable:
- Opened vape products
- Used disposable devices
- Products missing original packaging
- Clearance or promotional items (if applicable)
We reserve the right to deny any return that does not meet eligibility criteria.
4. Defective or Damaged Products
If you receive a damaged or defective product:
- Contact our support team within [Insert timeframe] of delivery.
- Provide:
- Order number
- Description of the issue
- Clear photographs or video evidence
- Retain all packaging materials.
Failure to report issues within the specified timeframe may affect eligibility for replacement review.
We may request additional documentation before approving a replacement or refund.
5. Return Authorization Requirement
All returns require prior written authorization.
Unauthorized returns may be refused and returned to sender at the customer’s expense.
If approved, you will receive instructions on how and where to send the item.
6. Refund Process
Approved refunds may be issued in one of the following forms:
- Replacement shipment
- Store credit
- Refund to original payment method
Refund processing times may vary depending on your financial institution.
Shipping fees are generally non-refundable unless the return is due to our error.
7. Order Cancellations
Orders may only be canceled if they have not entered processing or shipment.
Once an order has been processed or shipped, it cannot be canceled.
We reserve the right to cancel orders for:
- Suspected fraud
- Failed age verification
- Compliance concerns
- Payment authorization issues
8. Chargebacks & Payment Disputes
Initiating a chargeback without first contacting customer support may result in:
- Account suspension
- Refusal of future orders
- Submission of transaction documentation to payment processors
We encourage customers to contact support to resolve concerns prior to filing a dispute.
9. Health & Safety Notice
Due to the consumable nature of vape products, we cannot resell returned items that have been opened or used.
This policy protects both customers and compliance standards.
10. Lost or Stolen Packages
We are not responsible for packages marked as delivered by the shipping carrier.
Customers must contact the carrier directly for claims related to lost or stolen shipments after confirmed delivery.
11. Incorrect Shipping Address
If an incorrect address is provided at checkout, we are not responsible for lost or misdirected shipments.
Address changes may not be possible once an order has entered processing.
12. Compliance With Applicable Laws
We reserve the right to modify this policy to comply with federal, state, or carrier regulations applicable to vape product sales.
13. Contact Information
For return or refund inquiries:
RealAceUltra
Email: finance@realaceultra.com
Website: www.realaceultra.com
